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Request and schedule appointments, view upcoming appointment details, and get directions to your appointment location.
Request medication refills and view your current and past medications including dosage, prescription dates, remaining refills, and prescriber information.
View, download, and send your most up-to-date health records on any internet-enabled device. View your current vitals, immunizations, lab results, and other important health information.
Update your personal and contact information, set your preferred provider and medical location, and update your login information and insurance information.
Download, view, and submit financial, administrative, and medical documents and forms. You'll also be able to access provider recommended health education materials.
Send and receive secure messages to and from your provider. You'll be able to securely ask medical and insurance questions, request medical records, and send documents and forms to your provider.
TERMS OF SERVICE
Last updated August 27, 2018
MyHealthRecord.com (the "Service") is offered by Your Health Care Provider (“Provider”) through its website or a link provided to You and is operated and hosted by Greenway Health, LLC (“Greenway”, “We”,"Our" or “Us”). The purpose of the Service is to provide You with the ability to access certain individual health information and other information related to the health care services provided to You by Your Provider or to the individual patient for whom You are the legal representative, and provide for secure communication between You and Your Provider.
Your use of the Service is governed by these Terms of Service ("Terms"). By creating an account, You are accepting the Service and these Terms. If You do not agree to these terms, do not create an account. If You do not agree to these Terms You will not be able to use the Service.
Using the Service
As part of the Service, we work with healthcare providers and others who maintain data relating to healthcare and medical information (each a "Data Source"). You may use the Service to access and download information about Your health information and medical payments from Data Sources. We are not responsible for the accuracy of any of the information provided by a Data Source. We hereby grant to You a personal, revocable, non-exclusive, and non-assignable license to use the Service. We and our licensors and suppliers own all proprietary rights to the Service, including but not limited to all copyrights, trademarks, servicemarks, patents software and related content and any other rights of any kind or nature as they relate to the Services. By participating in the Service, You agree that You are at least thirteen (13) years old and that any information You provide to or access through the Service is either Yours or You have the authority to use it. You may not use the Service to gain unauthorized access to anyone else's information. It is possible that information about You may include sensitive or psychologically damaging information, depending upon the nature of Your medical information. You will need to use a user name and password to access the Service. If You give Your user name and/or password to anyone else that person could be able to view or access Your Personal Information through the Service. "Personal Information" is any information provided to the Service that either by itself or with other information personally identifies You. Your Personal Information would include information like Your name, address, information about Your health, diagnoses, and billing information, including information considered “personally identifiable information” or “protected health information” under applicable laws, rules or regulations. We may revise the Service from time to time with new or different features or information. Any changes that We make will be considered part of the Service. We may ask for Your ideas and suggestions ("Feedback") about the Service. You do not have to give Us Feedback, but if You do, You agree that We may use Your Feedback in any way, including to make changes to the Service and for advertising purposes. We will use reasonable efforts to make the Service available 24 hours a day and 7 days a week except for maintenance, upgrades or repairs, but You acknowledge that there may also be events which are beyond Our control, including failures of telecommunications lines, which may cause disruptions in Service. You agree that We will not be liable for or responsible to You for any disruptions or failures in Service.
Description of Service
The Service is an online service designed to allow You to communicate with Your medical care providers. You can send secure messages to Your provider, request an appointment, check on Your lab results, view Your health record, request a prescription refill, complete registration and health information forms, and read patient education. In addition to Your Personal Information as maintained in the electronic health record maintained by Your Provider, the Service may also provide certain additional news, educational materials or other information or third party content offered through the Service by Your Provider. We make no warranty concerning the quality, accuracy or completeness of the information provided through the Service and You agree that We have no responsibility or liability for the health information maintained by Your Provider.
IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT THE PERSONAL INFORMATION IN YOUR ELECTRONIC HEALTH RECORD, PLEASE CONTACT YOUR PROVIDER.
We make every effort to ensure the accuracy and integrity of information or material that We produce or provide through the Service, but We are not responsible for misprints, out-of-date information, technical or pricing inaccuracies, typographical, or other errors. Information and related materials are subject to change without notice. Any educational or other content available on the Service is for informational and educational purposes only and is not a substitute for the professional judgment of a health care professional in diagnosing and treating patients. Neither such content nor any other service offered through the Service is intended to be substituted for medical diagnosis or treatment. We do not recommend or endorse any specific drugs, tests, physicians, products, procedures, opinions, “off-label” drug uses or other information that may be mentioned during Your use of the Service. Your reliance upon any information obtained or used by You is solely at Your own risk. We are not responsible for the accuracy of any information or content provided or sent by You or other users of the Service, including Your Provider. You are responsible for verifying the accuracy of any information You send or receive through the Service, including any of Your patient health information, data, or records.
Use with Your Mobile Device
Use of these Services on a mobile device requires a compatible mobile device, internet access and an internet browser. You agree that You are solely responsible for these requirements, including any applicable changes, updates and fees as well as the terms of Your agreement with Your mobile device and telecommunications provider.
WE MAKE NO WARRANTIES OR REPRESENTATIONS OF ANY KIND, EXPRESS, STATUTORY, OR IMPLIED AS TO THE AVAILABILITY OF TELECOMMUNICATION SERVICES FROM YOUR PROVIDER AND ACCESS TO THE SERVICES AT ANY TIME OR FROM ANY LOCATION; ANY LOSS, DAMAGE, OR OTHER SECURITY INTRUSION OF THE TELECOMMUNICATION SERVICES; OR ANY DISCLOSURE OF INFORMATION TO THIRD PARTIES; FAILURE TO TRANSMIT ANY DATA; COMMUNICATIONS; OR SETTINGS CONNECTED WITH THE SERVICES.
Your Personal Information
Your privacy is important to Us. You will need to provide a User ID and password (Your “Credentials”) to access and use the Service. When You download Your Personal Information from Your Data Source (including, for example, medical expense information from visits to healthcare providers), the Service will store Your personal information. We provide the Service to You as a Business Associate to Your health care provider. As a Business Associate, We follow the rules that apply to Business Associates under HIPAA and the HITECH Act. To the extent permissible under all applicable laws and regulations, You hereby grant to Us a perpetual, unlimited license to use Your Personal Information, in a de-identified format stripped of identifiers only, for data benchmarking, sharing, warehousing, resource utilization and similar data analytics products or services. You are solely responsible for maintaining the strict confidentiality of Your Credentials. This responsibility includes not allowing another person to use Your Credentials to access the Service. You should immediately inform both Us and Your Provider of any need to deactivate Your account due to potential or actual security concerns. Neither We nor Your Provider will be responsible or held liable for any harm related to the misuse or misappropriation of Your Credentials, Your disclosure of Your Credentials to another person, or Your allowing any person or entity other than Yourself to access the Service using Your Credentials.
Third Party Services; Sites
While You use the Service, You may find out about or have the opportunity to utilize services or products provided by other companies that are not related to Us ("Third Party Services"). If You decide to use Third Party Services, You are responsible for reviewing and understanding any terms and conditions governing such Third Party Services. You agree that the company providing the Third Party Services, and not Us, is solely responsible for the Third Party Services. The Service may contain links to web sites operated by other companies ("Third Party Sites"). We do not control Third Party Sites and We are not responsible for the content of, or any links in, any Third Party Site. We do not review, approve, monitor, or make any representations with respect to Third Party Sites. If We include any link in the Service it does not mean that there is an affiliation, sponsorship, endorsement, approval, investigation, verification of anything in any Third Party Site. We will not be responsible for the information contained in any Third Party Site or for Your use of or inability to use such web site. Access to any Third Party Site is at Your own risk, and You acknowledge and understand that Third Party Sites may contain terms and privacy policies that are different from this Agreement. We are not responsible for such provisions, and expressly disclaims any liability for them.
Electronic Communication
When You use the Service and send communications, You are communicating with Us electronically. You agree that We may communicate with You electronically. We will communicate with You through email or by posting notices through the Service. Any information that We send You by e-mail will be considered received by You on the date We send the e-mail. You agree to let Your provider know if Your e-mail address changes for as long as You are using the Service. You must register to use the Service and (i) provide true, accurate, current and complete information about Yourself (the "Registration Data"), and (ii) maintain and promptly update the Registration Data to keep it accurate, current and complete. If You provide any Registration Data that is inaccurate, not current or incomplete, or We suspect that it is inaccurate, not current or incomplete, We may suspend or terminate Your account and refuse any and all current or future access to and use of the Service (or any portion thereof). You may also be offered the option of completing and submitting various health information forms electronically to Your medical care providers through the Service. If You use these forms, You are consenting to provide Your information to Your medical care providers through this electronic means of submission.
Prohibited Conduct
You may only use the Service for lawful purposes. In Your access and use of the Service, You agree that You will not: (i) infringe any copyright, patent, right of privacy, right of publicity, trademark, trade secret, or other right of Our or any third party; (ii) abuse, defame, harass, or stalk any individual or other user of the Service; (iii) interfere or attempt to interfere with, or damage or attempt to damage, the Service or the proper working of the Service; (iv) use any technical or manual process, to access, acquire, copy or monitor any portion of the Service, or in any way reproduce or circumvent the navigational structure or presentation of the Service, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Service; (v) misrepresent Your identity, provide false information, impersonate another person or entity, misrepresent Your affiliation with a person or entity or attempt to use another user’s account; (vi) attempt to obtain unauthorized access to the Service; (vii) engage, directly or indirectly, in transmission of any type of unsolicited solicitation; (viii) engage in any activity that interferes with any third party’s ability to use or enjoy the Service; (ix) probe, scan or test the vulnerability of the Service, or breach the security or authentication measures on the Service; (x) take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Service; or (xi) assist any third party in engaging in any activity prohibited by these Terms of Use.
Privacy
The Privacy Policy for the Service is hereby incorporated and made a part of these Terms.
Termination
We may stop making the Service (including any feature) available at any time and for any reason. If the Service is no longer available to users and You have been paying a fee, You will not be charged a fee after the date of termination, and You will no longer have access to Your Service account. We may terminate Your access to the Service if You do not act in accordance with these Terms.
Warranty Exclusion
THE SERVICE AND ANY CONTENT ACCESSIBLE THROUGH THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND USE OF THE SERVICE IS AT YOUR SOLE RISK AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE, OUR AFFILIATES, LICENSORS, THIRD PARTY CONTENT OR SERVICE PROVIDERS, DEALERS AND SUPPLIERS (COLLECTIVELY "SUPPLIERS"), TOGETHER WITH YOUR PROVIDER, DISCLAIM ALL GUARANTEES AND WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY REGARDING THE SERVICE, CONTENT AND RELATED MATERIALS INCLUDING ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, TITLE, MERCHANTABILITY AND NON- INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE IS SECURE OR FREE FROM BUGS, VIRUSES, INTERRUPTION, OR ERRORS. FURTHER, WE DO NOT WARRANT ACCESS TO THE INTERNET OR TO ANY OTHER SERVICE OR CONTENT OR DATA THROUGH THE SERVICE. WE DO NOT MAKE ANY WARRANTY THAT THIS SERVICE OR ITS CONTENT WILL MEET YOUR REQUIREMENTS, OR THAT THIS SERVICE OR ITS CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED.
YOU UNDERSTAND AND AGREE THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR BUSINESS, YOUR COMPUTER SYSTEM, OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY CONTENT, DATA, AND/ OR SOFTWARE. YOU ACKNOWLEDGE THAT WE DO NOT CONTROL INFORMATION, PRODUCTS, OR SERVICES OFFERED BY THIRD PARTIES THROUGH THE SERVICE. EXCEPT AS OTHERWISE AGREED IN WRITING, WE AND OUR AFFILIATES ASSUME NO RESPONSIBILITY FOR AND MAKE NO WARRANTY OR REPRESENTATION AS TO THE ACCURACY, CURRENCY, COMPLETENESS, RELIABILITY OR USEFULNESS OF ANY ADVICE, OPINION, STATEMENT, OR OTHER CONTENT OR OF ANY PRODUCTS OR SERVICES DISTRIBUTED OR MADE AVAILABLE BY THIRD PARTIES THROUGH THE SERVICES.
Limitation of Liability
UNDER NO CIRCUMSTANCES, INCLUDING, WITHOUT LIMITATION, NEGLIGENCE, SHALL WE OR OUR PARENTS, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS OR YOUR PROVIDER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING DAMAGES RELATING TO LOSS OF BUSINESS, TELECOMMUNICATIONS FAILURES, LOSS, CORRUPTION, SECURITY OR THEFT OF DATA, VIRUSES, SPYWARE, YOUR INABILITY TO USE THE SERVICE FOR ANY REASON WHATSOEVER, LOSS OF PROFITS OR INVESTMENT, GOODWILL, ANY OTHER MATTER RELATING TO THE SERVICE, OR THE LIKE, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF WE OR OUR SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. IN NO EVENT DO WE ASSUME ANY LIABILITY TO ANY PARTY OTHER THAN YOU ARISING OUT OF YOUR USE OR INABILITY TO USE THE SERVICE. OUR ENTIRE CUMULATIVE LIABILITY, AND THAT OF OUR SUPPLIERS, FOR ALL MATTERS ARISING FROM OR RELATING TO THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNT PAID BY YOU FOR THE USE OF THE SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN US AND YOU. WE WOULD NOT BE ABLE TO HAVE PROVIDED THE SERVICE WITHOUT SUCH LIMITATIONS.
Export Restrictions
You acknowledge that accessing the Service is subject to the U.S. Export Administration Regulations (15 CFR, Chapter VII) and that You will comply with these regulations. You will not export or re-export this technology, directly or indirectly, to: (1) any countries that are subject to US export restrictions; (2) any end user who has been prohibited from participating in US export transactions by any federal agency of the US government; or (3) any end user who You know or have reason to know will use them in any way that is not allowed by US laws. You further acknowledge the Service may include technical data subject to export and re-export restrictions imposed by US law.
Modifications
We may modify this Agreement from time to time. You are deemed to accept and agree to be bound by any changes to the Agreement when You use the Service after those changes are posted.
General
This Agreement shall be governed by and construed in accordance with the laws of the State of Georgia, and the federal laws of the United States of America, without giving effect to its conflict of laws provisions. You agree to submit to the personal and exclusive jurisdiction of the state or federal courts located within the State of Georgia. This Agreement constitutes the entire agreement between You and Us governing Your use of the Services. Should any provision in this Agreement be found invalid or unenforceable for any reason, then that provision shall be deemed severable from the terms and shall not affect the validity or enforceability of the remaining provisions. You agree that any claim arising out of or related to the terms or Your use of the Service must be filed within one year after it arose or be permanently barred.
PRIVACY POLICY
Last updated August 11, 2022
Greenway Health, LLC (“Greenway”, “We” or “Us”), operates and hosts the MyHealthRecord.com patient portal website (“Portal”), the SmartHub application (“SmartHub”), and related websites and services (together with Portal and SmartHub, the “Services”) on behalf of health care providers who provide care to patients who register and utilize the Services (Your “Provider” or “Providers”).
1. Applicability of this Privacy Policy
We provide the Services to you as a Business Associate to your Provider. As a Business Associate, we follow the rules that apply to Business Associates under HIPAA, as well as any other privacy and security rule that we agreed to with your Provider.
Your Provider’s use and disclosure of your identifiable health information is subject to your Provider’s Notice of Privacy Practices. Please contact your Provider for a copy of their Notice of Privacy Practices. This Privacy Policy does not in any way govern our collection, use or disclosure of your identifiable health information in connection with any relationship that we may have with your Provider other than as the operator and host of the Services; any such collection, use or disclosure is governed by the Business Associate Agreement that we have with your Provider, and all applicable laws.
2. Agreement to Privacy Policy
By visiting the Portal or SmartHub websites and/or utilizing the Services, you agree to accept the practices described in this Privacy Policy and consent to the collection and use of information as discussed in this Privacy Policy.
3. Modifications to Privacy Policy
We may revise this Privacy Policy at any time. We will take steps to notify you prior to these changes taking effect. Each time that you visit the Portal or SmartHub website, you should check the date of this Privacy Policy (set forth above) and review any changes that have been made since you last visited the website.
4. What Information Is Collected
A. Identifiable Information
When you log in, your username and activity will be logged by our system in an audit log that we maintain on behalf of your Provider. We also collect your IP address, geolocation information, and information collected through surveys (all of which are explained in greater detail below).
When you register for either of the Services, the registration process requires you to choose a username and password for your account, which you should keep and maintain as confidential. If you choose to share your username and password you understand that those individuals to whom you share that information may be able to access your identifiable health information, grant access to your identifiable health information by a third party application, and/or add to your identifiable health information as though they were you. You will be responsible for all activities resulting from sharing or not maintaining the confidentiality of your username or password.
If you are a registered patient user of the Portal, your identifiable health information (or that of the patient for whom you are the legal representative) currently stored electronically in your Provider’s records will become accessible to us in order to provide you access to such information through the Service.
B. Non-Identifiable Information
We and/or any third party website analytics vendor (e.g. Google Analytics) on our behalf, may also collect nonidentifiable information, which is automatically collected as you browse or otherwise access the Services. We may collect such information by tracking, or asking our analytics vendor to track, your clickstream activity when such information is not tied to a user ID through the use of "cookie" technology or by tracking internet protocol (IP) addresses, as explained below.
C. IP Addresses
We may also log and track IP addresses for systems administration purposes and for reporting usage trends. Your IP address is usually associated with the physical place from which you enter the Internet, the name of the domain and host from which you access the Internet, the browser software you use and your operating system, and the date and time you access the Service. By collecting your IP address, we may record the page that linked you to this Service, and other information about the type of web browser, computer, platform and settings you are using. This information only helps us determine how often different areas of the Service are visited.
D. Geographic Location
We may collect your geographic location based on your IP address and other location based data.
E. Surveys
Users of the Service may have the opportunity to participate through the Service in various surveys depending on the survey and as permitted by law. Any survey responses that you choose to submit may be aggregated, deidentified and provided to third parties as set forth below.
5. How Will Your Information Be Used And Disclosed?
We will not sell, share or rent the information that is collected via the Service to others in ways that differ from what is disclosed in this Privacy Policy.
A. Identifiable Health Information
If you are a patient or the legal representative of a patient, any identifiable information that you share via the Service will be made accessible to your Provider and will become a part of the records maintained by your Provider, which records are subject to your Provider’s Notice of Privacy Practices.
We may share your information only with our vendors to the limited extent permitted by applicable law. We require those vendors to comply with all applicable data privacy laws and regulations, including HIPAA. We do not sell, lease or rent your identifiable health information.
We may share identifiable information with other third parties that you explicitly grant permission to through the Portal or SmartHub. If you wish to stop sharing with third parties, you may revoke access permissions through the Portal or Smart Hub websites. For more information on this, review the help documentation posted at the Portal or SmartHub websites.
B. Non-Identifiable Information
The nonidentifiable, aggregated information we collect may be shared with our vendors and used in the aggregate to create summary statistics that help us analyze website usage trends, assess what information is of most and least importance, determine technical design specifications, arrange the Service in the most user-friendly way, and identify system performance or problem areas. Aggregate data is information that describes the usage patterns and/or demographics of users as a group but does not reveal the identity of particular users. We may use aggregate data to understand the needs of our community of users and determine what kinds of programs and services we can help provide.
6. Cookies and other Data Collection Technologies
Like many companies, we may use "cookie" technology on and off of the Portal and SmartHub websites. “Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Some cookies are temporary and are deleted when you exit your browser, while others are permanent and are stored on your computer so that we can recognize you when you return to our websites. In general, cookies can collect your IP address, information about the device that you used to visit our websites, your location, and your browsing behavior.
We use cookies and related technologies to improve your experience, including remembering your preferences and allowing you to log into your account. We also use analytics cookies to help us measure website traffic and tells us how visitors use the websites. One such cookie is Google Analytics. To learn more about how Google uses data when you visit our websites, please visit https://policies.google.com/technologies/partner-sites.
The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting certain types of cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that disabling cookies may prevent you from using and accessing the Services.
In addition, if you visit the websites again after deleting a cookie, a new cookie may be activated.
Since third parties may use their own cookies when you click on a hypertext link to their site or service, you should carefully review the privacy policy of other sites you link to, from the Portal or SmartHub websites.
7. Security
No website can guarantee security or that loss, misuse or alteration to data hosted by or on, or accessed by or through, a website will not occur. To mitigate these risks, we maintain physical, administrative, electronic, technical and procedural safeguards to help protect your identifiable health information collected via the Services as required by applicable law. We use industry standards, such as Secure Socket Layers ("SSL") or Transport Layer Security (“TLS”) technology, to help safeguard against such occurrences. In certain areas, the information passed between your browser and our system is encrypted with SSL or TLS technology to create a protected connection between you and the Service to ensure confidentiality. It is our general practice to limit access to your identifiable health information to our employees and third party agents who we reasonably believe need to have access to your information to provide you with the information or services you request via the Service.
8. What if I am accessing this Service from outside of the United States?
If you are visiting our Service from outside the United States, please be aware that your information may be transferred to, stored or processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. By using the Service, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.
9. Important Note Regarding Children
Each practice is responsible for granting or restricting minors access to the Services based on their applicable state laws. Certain states may restrict use of the Services by minors. If a practice has provided us with identifiable information of a minor without parental or guardian consent, the parent or guardian should contact the practice to restrict access and remove the information.
You represent that you are of sufficient legal age to use the Services and to create binding legal obligations for any liability you may incur as a result of the use of the Services. You understand that you are financially responsible for all uses of the Services by you and those using your login information.
10. What if I have questions or concerns regarding this Privacy Policy?
If you have any questions about this Privacy Policy or the use of your information by us please send an email to [email protected]. Our mailing address is: 4301 W. Boy Scout Blvd., Suite 800, Tampa, FL 33607, ATTN: Privacy Officer.
If you wish to cancel your registration for the Service or no longer receive e-mail messages regarding the Service, please contact your Provider.
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